Wedding and Hire Car Association

Wedding and Hire Car Association (WCA)

Members of the Wedding & Hire Car Association of Victoria (Inc.) are committed to the following ethical guidelines:

TOWARDS THE PUBLIC 

• To provide excellence in service, presentation and reliability
•  To offer only properly licensed vehicles
• To ensure chauffeurs are properly certified for vehicle classification
• To have working knowledge of other members vehicle’s such that appropriate referrals may be made in the public interest
• To provide the actual vehicles booked
• To honour rates agreed at the time of booking
• To fairly consider refund of deposits if booking cancelled

TOWARDS OTHER MEMBERS

• To assist other members to fulfil obligations in respect of services to the public
• When assisting another member to cover a booking to credit that member when dealing with the client
• To honour agreements
• Not to publicly criticise other members’ services

TOWARDS THE ASSOCIATION

• To respect other members’ views such that the friendly, co-operative and constructive relationships are encouraged between Association members
• To actively promote the benefits of membership of the association to other colleagues in the industry
• To refer appropriate booking opportunities first to Association members
• To use the Association accreditation when placing advertisements
• When representing the Association to fairly represent the majority view of its members.
• To consider carefully the maintenance of harmony within the Association before objecting to other members’ applications for further licences
• To be prepared to support endorsed W&HCA promotions
• When representing the Association at an endorsed promotion to recognise the unified nature of the promotion rather than individual businesses.
• Not to engage in practices which may bring the Association into disrepute or undermine its position within the industry.